Last updated: August 2026
StarLine Internet ("StarLine," "we," "us," or "our") respects your privacy and is committed to protecting your personal data in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations. This Privacy Policy explains what information we collect when you inquire about or subscribe to our services, how we use it, and the rights available to you as a data subject.
1. Information We Collect
When you inquire about, apply for, or subscribe to a StarLine Internet plan, we may collect:
- Full name, contact number, and email address
- Installation address and, where relevant, proof of billing or identification for verification purposes
- Account and billing information related to your subscription
- Messages, comments, or other information you send us through phone, email, or our Facebook Pages
2. How We Use Your Information
We use the information we collect to:
- Process your application, schedule installation, and set up your account
- Bill you for services and process payments
- Respond to inquiries, provide customer support, and troubleshoot connection issues
- Send service updates, maintenance notices, or promotional offers, where you have not opted out
- Comply with legal, regulatory, or law enforcement requests where required by law
3. How We Protect Your Information
We implement reasonable organizational, physical, and technical measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Access to subscriber information is limited to personnel who need it to perform their duties.
4. Sharing of Information
We do not sell your personal data. We may share information with trusted third parties strictly for the purpose of delivering our services — for example, payment processors, technical contractors performing installation, or government authorities when legally required to do so.
5. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes described in this policy, comply with our legal obligations, resolve disputes, and enforce our agreements.
6. Your Rights as a Data Subject
Under the Data Privacy Act of 2012, you have the right to:
- Be informed that your personal data will be, are being, or have been processed
- Access your personal data held by us
- Object to the processing of your personal data
- Request correction of inaccurate or outdated personal data
- Request erasure or blocking of your personal data under certain conditions
- Data portability, where applicable
- File a complaint with the National Privacy Commission
7. Cookies
Our website may use basic cookies or similar technologies to help it function properly. We do not use this information to build detailed profiles of visitors.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last updated" date.
9. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights as a data subject, you may reach us at info@starline.ph or call 0917-5000-222.