Last updated: August 2026
These Terms and Conditions ("Terms") govern your application for and use of internet services provided by StarLine Internet ("StarLine," "we," "us," or "our") in Minglanilla, Cebu and nearby serviceable areas. By applying for, installing, or using our service, you agree to be bound by these Terms.
1. Service Application & Eligibility
Applications may be submitted by call, Facebook Messenger, or through our website. Service availability is subject to technical feasibility and coverage in your area, which our team will confirm before installation is scheduled.
2. Installation
Installation is carried out by StarLine or its authorized technicians on a scheduled date agreed with the subscriber. The subscriber must provide safe and reasonable access to the property for installation and maintenance purposes.
3. Subscription Plans & Billing
Current plans and pricing are listed on our website and are subject to change with reasonable notice. Subscribers are billed monthly based on their chosen plan. Payment methods and specific billing dates will be communicated upon activation of service.
4. Late Payments & Disconnection
Accounts with overdue payments may be temporarily disconnected until the balance is settled. StarLine will make reasonable efforts to notify subscribers before disconnection occurs.
5. Fair and Acceptable Use
Subscribers agree not to use the service to:
- Violate any applicable law or regulation
- Interfere with or disrupt the network, servers, or connections of StarLine or other users
- Resell or redistribute the connection to third parties without StarLine's written consent
- Transmit malicious software, unsolicited spam, or unlawful content
6. Equipment
Any modem, router, or other equipment provided by StarLine remains the property of StarLine unless otherwise stated, and must be returned in good working condition upon termination of service, subject to fair wear and tear.
7. Service Availability & Maintenance
While StarLine aims to provide continuous, reliable service, we do not guarantee uninterrupted connectivity. Scheduled maintenance, upgrades, weather events, and factors outside our control may cause temporary service interruptions. We will post advisories on our official Facebook Pages when possible.
8. Limitation of Liability
To the extent permitted by law, StarLine shall not be liable for indirect, incidental, or consequential damages arising from service interruptions, delays, or data loss, except where caused by our gross negligence or willful misconduct.
9. Termination
Subscribers may request termination of service by contacting StarLine directly. StarLine reserves the right to suspend or terminate service for violation of these Terms, non-payment, or misuse of the connection.
10. Changes to These Terms
StarLine may update these Terms from time to time. Continued use of the service after changes are posted constitutes acceptance of the revised Terms.
11. Governing Law
These Terms are governed by the laws of the Republic of the Philippines.
12. Contact Us
For questions about these Terms, reach us at info@starline.ph or call 0917-5000-222.